Tips and best practices to make your work environment a strength

Why is Excel no longer good enough for workforce planning?

Excel, long a reference tool for workforce planning, is now revealing its limitations: lack of reliability, lack of automation, difficult collaboration, and a high propensity for errors. The article exposes the many disadvantages associated with manual management of schedules and the hidden costs that it generates. He then presents m-work as a modern alternative, integrating artificial intelligence, an intuitive interface, and advanced features to automate schedules, adjust resources in real time, and distribute burdens fairly. Designed for multi-channel environments, m-work adapts to all industries and becomes a real strategic lever for companies looking for performance and sustainable growth.

How to create an effective schedule for your customer support team?

In a constantly evolving multi-channel context, the planning of a customer support team is becoming a strategic challenge. The article details the challenges specific to managing flows, resources, and contingencies. It presents a five-step method for creating an effective schedule, using m-work software: analysis of historical data, organization of resources, management of constraints, assisted creation of the schedule, and adjustments in real time. The article shows how m-work, with its integrated artificial intelligence, intuitive ergonomics and personalized recommendations, allows support managers to gain efficiency and better manage their operations.

The hidden costs of outdated WFM tools (and how to fix them)

The article explores the limitations of outdated workforce management tools (WFM), which are often synonymous with rigidity, inefficiency, and frustration for teams. It highlights the hidden costs associated with these outdated systems: loss of time, reduced motivation, operational errors, and difficulties in adapting to business fluctuations. In response, it presents the benefits of modern solutions: rapid deployment, smart predictions, increased flexibility, and improved user experience. The text invites companies to reconsider their WFM approach to strengthen performance, employee satisfaction and service quality.

4 key steps to manage your contact center

Managing a contact center is a complex exercise that requires anticipating flows, distributing staff intelligently and guaranteeing a constant quality of service. This article guides you through the 4 key steps to optimize your organization: identify and prioritize multi-channel flows, anticipate workloads through data analysis and artificial intelligence, adapt schedules according to available skills, and finally choose planning software adapted to your challenges.

What is the optimization of workforce management?

In this article, we show you the keys to optimizing workforce management (Workforce Optimization - WFO). Learn how to turn daily challenges into opportunities for efficiency, boost customer satisfaction, and reduce operational burdens with modern tools and proven strategies. Immerse yourself in this guide and discover how to align your teams with peak performance, while simplifying your management. It is an opportunity to raise your standards and to restore serenity to your operations. A must read for leaders who really want to make a difference!

Z #BRE and m-work: transforming hybrid work into a performance driver

Hybrid work has become a standard, but it poses challenges in terms of flexibility, space optimization and employee satisfaction. m-work and Z #BRE combine their expertise to offer a complete solution: simplified flex office management thanks to an intuitive platform and real-time IoT data. This approach allows companies to optimize their spaces, better organize their teams and improve the employee experience. Adapted to SMEs, ETI and large companies, this solution reinforces efficiency, employer brand and adaptability in the face of changes in working methods.

New year, new R (H) resolutions!

In 2024, the hybrid work model continues to gain ground in organizations. This article explores the benefits of hybrid work and offers strategies to maximize its effectiveness, such as maintaining remote work, improving the onboarding of new employees, and monitoring work-life balance. It highlights the importance of these practices in boosting employee engagement, strengthening team cohesion, and achieving business goals. By implementing these key resolutions, businesses can ensure that hybrid work remains a driving force for success and satisfaction for everyone in the organization.

The 10 Best Planning Softwares of 2025

In 2025, workforce planning is crucial for businesses that want to remain competitive. Our guide introduces the 10 best scheduling software, their key features (AI, collaboration, automation), and their benefits for optimizing team and resource management. Explore solutions that fit your organization and improve productivity today.

What is return to the office and how do you manage it?

With the end of massive remote working, returning to the office is becoming a key step for businesses. This article explores strategies for a successful transition, taking into account employee expectations and operational needs. Discover the challenges to overcome, the benefits of a well-orchestrated return and practical advice to promote a balance between face-to-face work and flexibility. Adopt an adapted approach to strengthen corporate culture, improve productivity and engage your teams in this new professional dynamic.