The scheduling software for flexible teams

m-work has developed a platform for team and activity planning solutions, and for booking offices and resources. Flex office, hybrid work, activities: optimize with m-work.

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4.6/5 on TrustPilot

Visual of the schedule organization application.

Save time, optimize, understand

m-work integrates all the data you need for planning and uses AI to save you time and improve performance and equity

Flow forecasting and capacity management

Centralize your data to simplify team allocation. Adapt your strategy to the evolution of your business, integrate AI, and ensure compliance with your SLAs through automated planning.

Real-time management

Use data to guide your decisions and stay on track. Anticipate flow variations, monitor the absenteeism, adherence and performance of each team in real time.

Performance management

Track the performance of your teams to maximize your results. Analyze trends, productivity and adherence in order to create a committed and efficient team, while controlling your costs (BPO...).

Integrations

Retrieve flow data from your contact platform, your telephony and your CRM. Synchronize absences with your HRIS. Easily integrate your tools thanks to our connectors and our REST API.

Our users love m-work.

“More than 85% of daily use, which allows us to have real-time data to improve our planning and achieve our goals.”

Thierry Galvagni

CIO Group

“The choice of m-work is part of a strategic project for work organization and optimization. Deployment reflects this dynamic: a collaborative, simple and pragmatic tool.”

Pascal Pigot

General manager

“The tool has won strong support from our teams who use it every day to optimize their organization in our network, in order to better serve our customers and achieve our goals.”

Guy Poyen

Director of Marketing & Digital Customers

No double entries thanks to integrations

With more than 30 integrations with your daily tools, m-work simplifies daily life and guarantees data reliability

Atteignez vos objectifs avec m-work

+65%

precision in the capacity planning

+17%

increase in average adherence

+15%

operational efficiency

4.5/5

user satisfaction

All the news about the future of work

Find all of our content, advice and best practices to make your work environment an asset.

6 min

Why is Excel no longer good enough for workforce planning?

Excel, long a reference tool for workforce planning, is now revealing its limitations: lack of reliability, lack of automation, difficult collaboration, and a high propensity for errors. The article exposes the many disadvantages associated with manual management of schedules and the hidden costs that it generates. He then presents m-work as a modern alternative, integrating artificial intelligence, an intuitive interface, and advanced features to automate schedules, adjust resources in real time, and distribute burdens fairly. Designed for multi-channel environments, m-work adapts to all industries and becomes a real strategic lever for companies looking for performance and sustainable growth.

7min

How to create an effective schedule for your customer support team?

In a constantly evolving multi-channel context, the planning of a customer support team is becoming a strategic challenge. The article details the challenges specific to managing flows, resources, and contingencies. It presents a five-step method for creating an effective schedule, using m-work software: analysis of historical data, organization of resources, management of constraints, assisted creation of the schedule, and adjustments in real time. The article shows how m-work, with its integrated artificial intelligence, intuitive ergonomics and personalized recommendations, allows support managers to gain efficiency and better manage their operations.

6min

The hidden costs of outdated WFM tools (and how to fix them)

The article explores the limitations of outdated workforce management tools (WFM), which are often synonymous with rigidity, inefficiency, and frustration for teams. It highlights the hidden costs associated with these outdated systems: loss of time, reduced motivation, operational errors, and difficulties in adapting to business fluctuations. In response, it presents the benefits of modern solutions: rapid deployment, smart predictions, increased flexibility, and improved user experience. The text invites companies to reconsider their WFM approach to strengthen performance, employee satisfaction and service quality.

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