Simplify the management of your call center

Optimize your schedules, anticipate your needs and improve the performance of your teams with our scheduling software, specially designed for call centers.

Suggestions d'optimisation de staffing intelligentes.

Collaborative and intelligent planning

Learn how external growth and flex office can boost your business in 2024, reduce costs, and improve team well-being.

Access to the schedule directly for the collaborator in order to edit his preferences

Creation of rotations and time slots according to your jobs and needs

Integration of customizable rules and rollovers to ensure fairness

Assignment of employees to positions based on coverage and differences observed

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Planning hebdomadaire centre d'appels
Optimisation de staffing en fonction de flux

All your data in a single tool

Learn how external growth and flex office can boost your business in 2024, reduce costs, and improve team well-being.

Systematic retrieval and updating of your data to anticipate the coverage of your workforce

Automatic reports of absences and training

Synchronization with the directory to synchronize teams and contracts

Teams, Outlook & Google Calendar Synchronization

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Adapt your schedules to your real needs

With our artificial intelligence, anticipate your needs and adjust your staffing accordingly

Import of external indicators (flow of visitors, calls, turnover...)

Management of your needs by time slot, position, skill

Coverage visualization and variance alerts

Smart optimization suggestions taking into account everyone's preferences

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Integrations outils métiers
Gérez l'équité avec m-work pour votre centre d'appels

Deployment within 24 hours

The m-work teams support you throughout the deployment of the tool, to guarantee the adoption and satisfaction of all

Assistance in setting up

Autonomy in the management of your environment

Internal communication supports

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“Today for our teams, the question is how to assign each person's missions to deal with our customer flows. In m-work, the manager can organize himself by having at his disposal a flow prediction (telephone for example). m-work is perfectly adapted to this more complex request by integrating our flows, and by giving indications of the target organization according to rules of fairness, and taking into account the skills of each. I thought it was impossible and I thank m-work and the whole team.”

Nicolas Bontemps

Human Resources Director

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No double entries thanks to integrations

With more than 30 integrations with your daily tools, m-work simplifies daily life and guarantees data reliability

FAQs

How can I ensure that my teams will utilize the app?

Ensuring team adoption of m-work is one of our key priorities, and we’ve built the tool with simplicity and usability in mind. One of the strengths of our app lies in its high adoption rate—over 92% on average among our existing customers.

The software is designed to be intuitive, ensuring that everyone in the company, from tech-savvy employees to those less familiar with digital tools, can quickly and easily use the application.

Additionally, to facilitate a smooth rollout, our team provides comprehensive training during deployment. This ensures that users feel confident and empowered from the very beginning. We also integrate seamlessly into your existing HRIS (Human Resource Information System) to eliminate the need for double entry, keeping the process streamlined and efficient.

Beyond its ease of use, the app offers real value to its users by acting as more than just an administrative tool. With m-work, employees gain clear visibility into their colleagues' presence and schedules, helping them better plan collaboration and in-office days. By enhancing daily organization and teamwork, our software becomes a key tool for remote workforce management and productivity, ultimately making adoption a natural choice for your teams.

Is it possible to interface m-work with third party applications?

Yes, we offer seamless integration with various third-party applications to enhance the efficiency of your HR and operational processes. By integrating m-work with your existing HRIS software, such as payroll or time management systems, we ensure that remote days data is automatically synced to avoid duplication and align all tools with a single source of truth.

Additionally, m-work connects with collaboration tools you already use, like Microsoft Teams, Google Workspace, and other popular platforms. This compatibility not only streamlines your workflows but also centralizes information for easier access and management. Whether it’s updating time-off schedules or managing remote workdays, the software helps you plan smarter.

If you’re interested in exploring specific integrations, our team is happy to guide you. Contact us for a personalized consultation to maximize the potential of remote workforce management in your organization.

Can I test m-work before I sign up?

Absolutely! We offer a flexible trial period tailored to meet your organization’s needs, allowing you to fully explore m-work’s features. This hands-on approach ensures you can assess the platform’s impact on your team's daily operations and overall efficiency.

During the trial, you’ll have access to all the functionalities —from remote work planning to HRIS integration and beyond. To ensure a seamless experience, our team provides personalized support every step of the way. You’ll receive guidance on setting up the system, importing your data, and maximizing the value of the tool.

Contact us today to begin your trial and discover how m-work can transform your approach to remote workforce management.

Is it possible to integrate m-work with my existing software?

Absolutely! Our software integrates with all your business tools, in particular HRIS, for smooth and seamless management.

In addition, m-work has an OpenAPI to integrate with third-party applications, and thus ensure that you do not have to double-enter.

What types of call centers can use it?

Our software is designed to meet the needs of call centers of all sizes and industries, whether it's customer support, sales, or complex operations.