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First, what is eNPS?
THEEmployee Net Promoter Score (eNPS) is a tool for measuring employee satisfaction and loyalty to the company.
It is based on a simple and straightforward question:
On a scale of 0 to 10, how would you recommend our company to friends or colleagues as a place to work?
This question is directly inspired by Net Promoter Score, to measure the satisfaction of users of a product and the propensity to recommend it.
Employees are thus divided into three categories according to their response: promoters (score from 9 to 10), the neutrals (score from 7 to 8) and the detractors (score from 0 to 6). The NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.
So, this score is different from satisfaction, because someone who gives an 8/10 score is neutral! This measure really serves to highlight promoters, those who will talk about your business to others.
What is eNPS for?
The Employee NPS is therefore a fundamental indicator of corporate culture and employee satisfaction, because it reflects their involvement And their Loyalty to the company.
Businesses can use Employee NPS results to identify the strengths and weaknesses of their work environment, and improve the well-being of their employees.
How to use it to improve the employee experience?
1. Define the eNPS question: Start by defining the question you want to ask your employees. The most typical format is: “On a scale of 0 to 10, how likely are you to recommend that a friend or colleague work at this company?”
2. Gather feedback and analyze comments: You can use an online survey tool to gather feedback from your employees; either a dedicated tool or a simple questionnaire. Ensure that the questionnaire is confidential and anonymous to encourage honest responses.
3. Analyze the data: Once you've collected feedback, analyze the data to determine your organization's average eNPS score. This score will help you understand the overall level of employee satisfaction and loyalty.
4. Complete the questionnaire: Based on the eNPS score and feedback received, identify areas that need to be improved. These could be changes in workplace culture, benefits, or communication processes.
It is essential to communicate the results of this questionnaire and what you intend to do with it, to show that your approach is sincere and to involve the entire company in improving your employee experience.
5. Communicate with collaborators: Keep them informed of the actions you are taking based on their feedback. This will help build trust and show that their opinions matter.
6. Measure progress: Update this eNPS measure regularly to measure progress and identify areas where improvements are needed. This will help you maintain a high level of employee satisfaction and ensure that the experience is continuously improving.
What is eNPS NOT for?
It is important to note that eNPS should not be considered as a single measure of employee satisfaction, but rather as part of a larger process for collecting feedback on employee opinions and perceptions.
Businesses can also use other data collection methods, such as employee satisfaction surveys, focus groups, and one-on-one interviews, to gain a deeper understanding of their employees and their needs.
In conclusion, eNPS is a very useful tool for measuring employee satisfaction and commitment, but it should not be used in isolation. Businesses should make sure to collect data from multiple sources to get a complete picture of employee satisfaction and company culture.
